Shipping & Returns
SHIPPING AND RETURNS
Last updated March 17th, 2020
We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Site. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products. All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.
Items are shipped directly from Florida. There is a shipping fee applied at checkout based on the volume and weight of your package. We try our best to apply the best possible shipping rate offered. It may take 5 to 7 business days for your items to be processed, packaged and shipped(or sometimes less). THIS INCLUDES ITEMS SHIPPPED VIA EXPRESS. If your item is back ordered you will be notified. Item(s) will only be shipped on business days (Saturday and Sunday are not business days). It is the buyer’s responsibility to give a correct address in order to receive the item(s). If item is already shipped with an incorrect address given, we will NOT be responsible for lost or stolen item(s). Once label with address is made, you will receive an e-mail with tracking information. When item is shipped, House of Two Babes will not be responsible for stolen, or lost item(s). Should tracking information say that item(s) is delivered when it is not please notify IMMEDIATELY the SHIPPING SERVICES.
We try our best to offer you with the best products that work for your skin, and we hope you’ll be completely satisfied with your products and will accept any full-sized product for a return (no exchanges), as long as it is at least half full and received within 30 days of initial purchase. There are NO returns on "special event sales" items. There will also be no returns on items that have been damaged during the shipping process. Please contact us within 30 days of your order if you have any problems with your purchase, otherwise we will consider that you are satisfied with your purchase. If you would like a refund, please contact us immediately before you ship the item(s) back. If you are approved for a refund (on time, unused, in the original condition and packaging), you will be refunded for the cost of the item purchased after it is received. Shipping cost is NOT refundable and the return shipping is NOT reimbursable. No exceptions. All returns must be received at our facility within 2 weeks of the return label being emailed - otherwise, we will not be able to authorize the full refund or send out another return label. We monitor return and refund activity and reserve the right to limit or refuse a return or charge a return processing fee if we find that our policies have been abused.
WHAT IS YOUR INTERNATIONAL RETURN POLICY?
We do not accept international returns.
CAN I EXCHANGE MY ITEMS FOR SOMETHING ELSE?
Unfortunately - we do not offer exchanges on any items.
WHAT ARE THE STEPS TO RETURN AN ITEM?
If you would like to return or exchange an item purchased online, please contact Customer Care to initiate your return/exchange at firstname.lastname@example.org.
WHAT IF I RECEIVED AN ORDER WITH BROKEN ITEMS, MISSING ITEMS, OR MY PACKAGE IS MISSING?
Please contact Customer Care as soon as possible after receiving your delivery or when you notice a package is missing after receiving our delivery confirmation email. For missing packages marked delivered to the address on the order, we require a minimum of 2 business days to file a claim with the carrier before sending a replacement. We are unable to assist with items that arrived broken, missing items, and missing packages outside of the 30-day return/exchange policy time frame and without a photo of the broken items and/or package.